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Visitors with Disabilities


MCC recognises that many people who wish to visit Lord's on matchdays may have special requirements. The Club welcomes everyone to the Ground; details of the facilities and services available to spectators, especially those with special needs, are summarised below:




Access


  • There is level access within most parts of Lord's.
  • The Extra Covers Food Area and the Harris Garden are accessible via level access roadways.
  • The Ticket Office, Coronation Garden and The Lord's Tavern Bar & Brasserie (located by the Grace Gate) are served by ramps.
  • Every step on each staircase is painted with a yellow line, two inches in width.
  • Access to the Grand Stand, Mound Stand, the Lower Tiers of the Compton & Edrich Stands and the Tavern Concourse may be made via short staircases.
  • Passenger lifts can be used to access the Upper Tiers of the Grand & Mound Stands.
  • Applicants are asked to make it clear, when they apply, that their comfort would be enhanced by being provided with tickets which admit to seats at ground level, or to seats to which access may be made via a short staircase.

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Disabled persons' lavatories


Ground level lavatories are located:

  • Pavilion (by the North Door entrance)
  • Mound Stand
  • Warner Stand
  • North Clock Tower
  • Grand Stand west
  • Grand Stand east

All lavatories at Lord's have non-slip floors, emergency lighting and audio alarms if required.

Access is by use of a RADAR key. Those not in possession of a RADAR key are asked to contact the nearest steward.


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Audio commentaries


In June 2006, MCC launched an audio description service, which means that blind and partially sighted spectators can access ball-by-ball commentary on every international match, Middlesex county games and many other matches at Lord's.


Headsets are available from the Head Steward's Office (which is located at the back of the Mound Stand).


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Induction loops


There is an induction loop fitted within the Grand Stand. Those who have hearing aids fitted should set their devices to the 'T' position.


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Lifts


  • The lifts which serve the Grand Stand and Mound Stand are accessible from level access roadways.
  • All passenger lifts are fitted with emergency telephones, directly connected to the Grace Gate.
  • Push buttons within are enhanced with tactile signage to assist blind or partially sighted passengers.
  • Low level tactile buttons can be operated by wheelchair users.

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Parking


  • Although there is no car parking available within the Ground, Set-Down and Pick-Up passes may be obtained.
  • Details of car parks situated within a mile or so of the Ground may be obtained from the Club Facilities Department.
  • Push buttons within are enhanced with tactile signage to assist blind or partially sighted passengers.
  • All parking enquiries should be directed to the MCC Club Facilities Department (telephone: 020 7616 8653).

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Signage


Signage inside Lord's and at the entrances to the Ground have upper and lower case lettering, with a high contrast between the characters and the background colours.


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Stewards


MCC stewards are trained to assist spectators with special needs if required.


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Tickets


In special circumstances, tickets may be transferred, but only by prior arrangement. email the MCC Ticket Office or telephone: 020 7432 1000.


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Wheelchair Enclosures


  • On major matchdays, there are three special enclosures for spectators who are confined to wheelchairs and their companions. These enclosures are: in front of the Warner and Mound Stands; and at the rear of the lower Grand Stand. It should be noted that whilst all areas offer excellent, unobstructed views of the cricket, only the Grand Stand area is under cover.
  • The application form for the Wheelchair Enclosures is available from the MCC Ticket Office. As a result of space restrictions, each wheelchair user may be accompanied by only one companion.
  • Applications for spaces in the Warner and Mound Stand Enclosures are dealt with in strict order of receipt. The availability of tickets cannot be guaranteed.
  • Dedicated stewards will be available to assist spectators in both Wheelchair Enclosures.
  • For safety reasons, the Warner Stand Wheelchair Enclosure may not be available on non-major matchdays. Availability of these areas should be checked upon arrival at the Ground.

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