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Frequently asked questions for online ticketing


Click a question to find the answer:



How do I login to the Ticket Website?


If applicants have previously supplied an e-mail address to the Club, M.C.C. will be sending you login details for the site. New applicants may register their details on the Home page of the Ticket Site by clicking 'Register' on the left-hand side of the screen. Once you have Registered, applicants can Sign In by using their email address and password, or by using their Client Reference number, surname and postcode.


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How do I submit an order for inclusion in the ballot?


Once you have logged into the site, click on the 'Ballots' tab in the red bar. This will take you to the 'Ballot Landing' screen that shows the ballot for which you are entitled to enter. By clicking on the relevant ballot, applicants can then select the day required from the 'Ballot Events' page. Applicants will then be asked to select the Stand they would like to submit an order for and the number of tickets required on the 'Ballot Section' page. From the 'Summary' page, applicants are asked to check their order thoroughly before pressing the 'Submit' button, which will then prompt the applicant to complete their credit or debit card details. Once the order is submitted applicants will see the 'Ballot Entry Confirmation' screen, at this point an e-mail will be sent confirming the details of your ballot request.


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In the ballot may I apply for tickets for more than one match day in a single order?


Yes. Applicants may apply for as many days as they wish. From the 'Summary' page applicants need to press the 'Choose Another Event' button which navigates you back to the list of events and repeat the process for entering the request for that day. However, applicants should be aware that success in the ballots for the various match days is not guaranteed.


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In the ballot may I apply for Under 16s tickets?


Yes. Once you have selected the match day required and the section required, applicants may select Adults and Under 16 tickets, but the total number of tickets must not exceed the ballot entry amount. Applicants will be prompted if order exceeds the number of tickets allowed for that specific day.


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In the ballot may I choose a specific stand?


Members of M.C.C. for the Members' Friends' Enclosures ballot may place these relevant stands in an order of preference. Applicants for the General Public ballot may select the Stand required


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In the ballot am I guaranteed the tickets I've requested?


Success in the ballot is not guaranteed.


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If I am successful in the ballot, will the tickets allocated to me be seated together?


Yes. For an individual applicants order, M.C.C. will allocate the seats requested together.


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What should I do if I wish to amend my submitted ballot request a specific day?


An applicant may amend their submit order by login back into the Ticket site. Select the ballot, then on the 'Ballot Event' screen a green tick will against a day previously submitted, click on the day and amend the tickets requested and re-submit quoting card details again. Please note the full process needs to be completed for the amendments to the order to be received by M.C.C. Applicants are also asked to note that the 'Summary' page will always show the full list of the applicants requests including any previously submitted orders. Pressing the 'Submit' button will overwrite any previously submitted requests. An e-mail will be sent showing the ballot request as it then stands.


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What should I do if I wish to cancel a specific day from submitted ballot request?


An applicant may cancel a specific day from their submitted application by 'Signing In' to tickets.lords.org. Select the ballot, then on the 'Ballot Event' page click on the 'Summary' button, then against the relevant day is a red cross, clicking it removes the request for that specific request. The order must then be re-submitted quoting card details again so the cancellation is registered with the M.C.C. Applicants are also asked to note that the 'Summary' page will always show the full list of the applicant's requests including any previously submitted orders. Pressing the 'Submit' button will overwrite any previously submitted requests. An e-mail will be sent showing the ballot request as it then stands


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I wish to add another day to an already submitted ballot request?


An applicant may add another day from their submitted application by 'Signing In' to tickets.lords.org. Select the ballot, then, on the 'Ballot Event' screen choose the day you wish to be included in the ballot for and enter the number of tickets required before pressing the 'Summary' button. The order must then be re-submitted quoting card details again so the application is registered with the M.C.C. Applicants are also asked to note that the 'Summary' page will always show the full list of the applicant's requests including any previously submitted orders. Pressing the 'Submit' button will overwrite any previously submitted requests. An e-mail will be sent showing the ballot request as it then stands


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When will I know if my application has been successful in the ballot?


The ballot will be run shortly after the closing date; payment will be taken from the credit or debit card supplied. If the card transaction is completed successfully, only then will applicants receive a confirmation email notifying them of their allocation. Applicants who are totally unsuccessful will also be emailed.


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If I am successful in the ballot, do I have the option of cancelling the tickets before the money is taken?


No, the payment for the tickets allocated to you will go through automatically. Tickets may be returned, subject to the provision of the Terms & Conditions of Sale.


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If my friends and I submit separate orders, how do we get allocated seats together?


M.C.C. can accommodate requests for seating together from separate applicants. However, the total number in the group may not exceed five people. Further details as to the process of requesting a group allocation may be obtained by emailing ticketing@mcc.org.uk quoting 'Group Enquiry' in the subject line.


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If I am successful with my ballot application, will the tickets be sent out?


Yes, the tickets will be dispatched as soon as possible.


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What should I do if I do not receive a confirmation e-mail?


M.C.C. asks applicants that before confirming your order please check that your e-mail address has been correctly quoted. If the confirmation e-mail is not received, please send an e-mail to ticketing@mcc.org.uk, quoting your name and address to enquire as whether your order has been successfully submitted. M.C.C. will then re-send your confirmation email.


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How do I purchase tickets?


Once logged in click on the 'Tickets' tab on the red bar. The list of available match days appears for you choose from. Click the 'Match Details' button next to the relevant day to see the full ticket and pricing screen, then press 'Buy Tickets'. Applicants then have the opportunity to select their preferred seating area from the 'Stand Availability and Pricing Options' and enter the quantity of tickets required then press 'Buy Tickets'. The applicants 'Basket' appears detailing the tickets selected for you by the system and to purchase these tickets click 'Checkout'. Applicants are then asked to complete their details including card number and expiry date. An e-mail will be sent to you with details of your order.


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How do I purchase ticket for Under 16s?


If tickets are on sale to your customer group, you must first login into the Ticket Site by using the e-mail address registered with the Club and your specific password. Once logged in click on the 'Tickets' tab on the red bar. The list of available match days appears for you choose from. Then do the following:

  • Click the 'Match Details' button next to the relevant day to see the full ticket and pricing screen.
  • Click 'Buy Tickets'.
  • Applicants then have the opportunity to select their preferred seating area from the 'Stand Availability and Pricing Options'.
  • Enter the 'Quantity' of tickets required.
  • Click 'Buy Tickets'.
  • M.C.C. advises applicants to, at this point in the process, select 'Adult (16-125) these can be altered to Under 16 (3-15)'.
  • Once on the 'Basket' screen click on the drop-down box containing 'Adult (16-125) and amend to Under 16 (3-15) next to the relevant ticket.
  • Click 'Checkout' to complete the purchase.

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Am I able to purchase specific seats?


No, applicants only have the opportunity to select a stand; the system will then allocate the next available seats in that stand.


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When purchasing tickets, will the seats be together?


Once you have selected the 'Stand Availability and Pricing Options' and 'Quantity', upon pressing 'Buy Tickets' the system will allocated the next available seats together, these will be detailed in the 'Basket', however, if the system cannot allocate you seats together the applicant will see prompt informing them that the seats for that stand are not together. The applicant then has the choice of accepting the seats or removing them from the basket by clicking on the red crosses next to the relevant and selecting another stand or day by pressing 'Continue Shopping' button.


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When purchasing tickets will I receive a confirmation e-mail?


At the point where payment is taken, an e-mail will be sent to you detailing the transaction.


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Am I able to purchase tickets for other days in a single transaction?


Once you reach the 'Basket' with your selection for a day, by clicking on the 'Continue Shopping' button this will navigate you back to the list of available events.


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I wish to purchase tickets for a person who is registered disabled but not confined to a wheelchair, what is the procedure?


Applicants are asked to telephone the M.C.C. Ticket Office on 020 7432 1000.


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What credit and debit cards are accepted?


M.C.C. accepts only Visa, Mastercard and Maestro cards. If an applicant has their card changed after submitting an order, please contact the M.C.C. Ticket Office. All other card types including Solo and Electron cards are not accepted as a form of payment.


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What should I do if I do not receive or lose my ticket/s?


Duplicate tickets will be issued to the original purchaser; however, requests must be made in writing and are subject to a 10% administration fee.


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Am I able to change under 16 tickets to adult tickets and vice versa?


Yes, the original ticket must be sent to the Ticket Office along with credit or debit card details should any payment be required. The Ticket Office will send a confirmation email to you once the exchange has taken place; and the new ticket(s) will be posted.


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What is the returns policy?


Tickets will not be accepted back for resale except in extraordinary circumstances. Returned tickets are subject to a 10% administration fee and will only be re-sold once all available tickets for that specific day have been sold. The sale of returned tickets is not guaranteed.


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What happens if my card is not authorized when successful with an allocation?


The Ticket Office will contact the applicant either by telephone or email. You will be given a cut off point to submit new card details to the Ticket Office otherwise the tickets will be released.


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What is my client reference number?


A client reference number is a unique number give to each person registered on the system.


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Do I have to register every time I want to use tickets.lords.org?


No, applicants just need to login on the home page using either, their email address and password or client reference number, surname and password.


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Why does M.C.C. run a ballot for tickets?


The M.C.C. Committee believes the ballot system is the fairest way to distribute tickets to as many applicants as possible.


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How do I contact the MCC Ticket Office?


Telephone number: 0207 432 1000
Fax number: 0207 616 8700
Email: ticketing@mcc.org.uk


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How can I purchase tickets for ambulant and disabled applicant?


A separate ballot is run for applicants who are in a wheelchairs; please contact the M.C.C. Ticket Office for an application form.
For applicants who do not require a wheelchair, but are disabled, please ring the MCC Ticket Office for further information on how to apply for tickets.
Contact details: telephone number 0207 432 1000, email ticketing@mcc.org.uk


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Can I exchange my tickets?


It might be possible to exchange tickets nearer to the match date. Please contact the MCC Ticket Office, for the availability of tickets. If the tickets are exchanged, applicants will receive an email detailing the ticket returned and the new allocated tickets.


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Can I purchase tickets over the telephone?


After the completion of the ballot and subject to availability, telephone bookings may be made by telephoning the MCC Ticket Office on 020 7432 1000 from Monday 10th February 2014.


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Which entrance should I use?


Please use the entrance that is printed on your ticket. A map of the Ground is printed on the reverse of each ticket.


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What is the start times for the matches?


The scheduled start of play is printed on the face of each ticket. For Test Matches, with the exception of the First Day, play may start up to 30 minutes earlier. This is to make up any playing time lost on any previous day or days. Details will appear on www.lords.org and www.ecb.co.uk


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What matches are being played at Lord’s this season?


Please check the Lord’s website – lords.org - for a full fixture list.


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Are there any parking facilities at Lord's?


There is no street parking available in the immediate vicinity of Lord’s on major match days. Neither is parking available within Lord’s on major match days. There are various car parks that are situated within a mile of Lord’s. Details may be obtained at www.ncp.co.uk. On non-major match days, requests for parking from people with limited mobility may be made by contacting the Club Facilities Dept on 020 7616 8653. Please note that space is limited and subject to availability.


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Does Lord's have wheelchair enclosures?


On major match days there are three special enclosures for spectators who are in wheelchairs and their companions. A ballot takes place for the wheelchair enclosures, please contact the MCC Ticket Office 0207 432 1000 for an application form.


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Does Lord's offer an audio description?


MCC provides an audio description service; headsets are available the Head Steward’s office, which is located at the rear of the Mound Stand.


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When happens if it rains?


The details of the Raincheck scheme are printed on the reverse of the tickets. Information regarding weather interference and Ground conditions is available on all match days from the Lord’s ‘Prospects of Play’ service on 0207 616 8603.


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Are the seats covered or uncovered?


Compton Upper and Edrich Upper - all seats are uncovered
Compton Lower and Edrich Lower - all seats are covered
Mound Stand - seats in Rows 1-15 are uncovered, seats in Rows 16-29 are covered
Grand Stand - seats in Rows 1-8 are uncovered, seats in Rows 9-20 are uncovered


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Can I bring food and drink in to Lord's?


Yes, a picnic and two pints of beer or a 75cl bottle of wine per person may be brought into the Ground. On major match days there is a food village behind the Edrich Stand, selling a wide variety of hot and cold foods and drinks. Food and drink outlets are also situated behind the Grand Stand, Mound Stand and Tavern Stand.


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How do I amend my Sign In details?


Sign In to tickets.lords.org. At the top of the screen next under your name click ‘My Account’ and from here you will be able to amend your login details. Please note that Members and Candidates of M.C.C. must contact the M.C.C. Membership Department to make any amendments to their addresses.


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Why can't I access my account?


MCC may hold more than one account under your details, please contact the Ticket Office on 0207 432 1000.


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What is the difference between www.lords.org and tickets.lords.org ?


Lords.org holds complete information on Lord's and what is available to do at Lord's and tickets.lords.org is to be used to purchase tickets only.


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Can I buy vouchers for tickets?


At present it is not possible to purchase vouchers for match tickets.


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